Sample Hotel Concierge Resume
This hotel concierge resume sample includes your existing qualifications and your professional experiences. Existing position is described in depth while earlier positions are described in brief.
Hotel Concierge Resume Example
Personal Details:
Steven Mills
327 Green St
Ithaca, NY 14850
Home: (817) 555-4765
Mobile: (817) 555-6754
Objective: Seeking a position as a Concierge in well-known hotel.
Career Experiences :
Hotel Palace, Milwaukee, Wisconsin
1990 - present : Concierge
- Supported to start Department of Concierge in 300 room luxurious hotel.
- Accountable for creating an image of hotel through offering visitor services, this includes tourist info, tour planning, and reservations of hotel & airline.
- Arranged theater & symphony tickets.
- Arranged vehicle rentals and limousine rents.
- Managed and sent guest e-mail & faxes.
- Made restaurant suggestions and the dinner reservations rooted on complete knowledge/skills and contacted with region restaurants and executive.
- Broad knowledge of each area of hotel process.
- Interacted with other departments of hotel to make sure complete guest service.
- Tactfully and successfully resolved guest problems; made responses and made follow-up telephone/cell contact.
- In hotel's promotion, managed each guest from sign in to sign-out; managed 2000 museum tickets, consulted with every guests on favored times.
- Assisted in the hotel promotions and its marketing policies; coordinated Bridal Package deals.
1991 to 1992 : Bell Captain
- Oversaw each Bellman & Doormen.
- Worked as a Concierge previous to formation of a Concierge Department.
1990 : Bellman/Doorman
- Welcomed guests; promoted positive feeling of formation.
Education Details :
University of Sorbonne, France, 1985
University of Marquette, Milwaukee, Wisconsin, 1986