Sample Guest Service Representative Resume

Guest service representative is the person who performs the function like greeting, registering, sell rooms, assign rooms and issues room keys to the guest. This resume will serve as a best example for the position of guest service representative.

Guest Service Representative Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Georgetown, Washington
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVE:-

With the experience of more than 5 years in this field I am searching the challenging job for the position of guest service representative in the reputed organization.

SKILLS:-

  • Excellent communication and interpersonal skills.
  • Ability to work independently and with the team.
  • Specialize in giving information to the customer.
  • Ability to listen carefully and speak clearly.
  • Capable of fulfilling the needs of the customer as per their requirements.

PROFESSIONAL EXPERIENCE:-

GEORGETOWN SUITES HARBOR
Georgetown, Washington
(2008- Present)
Guest service representative:-

  • Encourage and epitomize the customer service excellence.
  • Assist the guest in case of maintenance and other service.
  • Sustain the Work Order follow-up, ITV follow-up logs and packages.
  • Register the guest on arrival and help them through the process of apartment.
  • Handle the telephone calls and perform the general office duties.

THE THOMPSON HOTEL
Bainbridge Island, Washington
(2001- 2003)
Room service representative:-

  • Answered the incoming calls of the customers and helped them with the room dinning information.
  • Recorded the guest payments collected and post all the charges to the rooms of the guest.
  • Accurately recorded the guest information in the computer system.
  • Kept the thorough knowledge of the menu and answered the question of the guests.
  • Coordinated the pre-orders, guest names and room numbers.
  • Asked each guest after the delivery of the order.

EDUCATIONAL BACKGROUND:-

High School Diploma
Washington Diploma School,Washington