Sample Guest Service Agent Resume

The guest service agent is the person who works at the reception desk. He performs the duties like guest reservation, welcoming guests, directing them to the hotel services, making guest accounts and organizing payment for the guest. This is the sample resume for the guest service agent.

Guest Service Agent Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Burlington, Massachusetts
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVE:-

An excellent problem solver with the experience of more than 5 years is seeking the job of a guest service agent where I can used my skills and abilities.

SKILLS:-

  • Excellent communication and guest service skills.
  • Ability to make decisions independently.
  • Capable of working independently and with the team.
  • Ability to interact with variety of people.
  • Ability to follow the instruction accurately.
  • Ability to lift up to 60 lbs.

PROFESSIONAL EXPEREINCE:-

STAYBRIDGE SUITES
Burlington, Massachusetts
(2007- Present)
Guest Service Agent:-

  • Provide guest service in an efficient manner.
  • Greet the visitors who are looking for housing and fulfill their requirements.
  • Promote and sell park activities, lodging and transportation.
  • Follow the cash handling procedures.
  • Answer the questions and give accurate answer.
  • Offer professional service to the park visitors.
  • Handle the guest keys and information as established by the lodging department.

THE OXFORD GUEST HOUSE
Provincetown, Massachusetts
(2001- 2003)
Guest Service Agent:-

  • Followed and cooperated the office policies and procedures.
  • Solved minor guest complaints for the satisfaction of the customer.
  • Responded to the guest request appropriately.
  • Issued, controlled and released the guest-sate-deposits boxes.
  • Performed the duties assigned by the supervisor and management.

EDUCATIONAL QUALIFICAITON:-
High School Diploma
School of Massachusetts, Massachusetts