Sample Front Office Agent Resume

Front office agent is responsible for guest registration process and communication of hotel service and promotion. This role gives a chance for casual conversation. In this resume more prominence is given to the skills and experience of the candidate.

Front Office Agent Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Bluefield, West Virginia
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVE:-

To undertake the challenging job where my experience and ability to learn faster can be utilized for the well being of the organization.

SKILLS:-

  • Ability to satisfy the needs of the customer in the fast placed environment.
  • Ability to stand for the long period of time.
  • Excellent communication and service oriented attitude.
  • Extensive knowledge of XP/Vista, Photoshop, Fidelio, Front office system and Property Management System.
  • Can speak fluent Russian and good knowledge of German and basic Spanish.

PROFESSIONAL EXPERIENCE:-

Comfort Inn Bluefield
Bluefield, West Virginia
(2008- Present)
Front office agent:-

  • Maintain physical stamina while dealing with guest, management and outsiders.
  • Maintain manual dexterity to access computer and operate office equipment like telephone, copiers and fax machines.
  • Register guest, give room keys and provide information related to the hotel.
  • Correctly process cash and credit transactions.
  • Promote team work and quality service through coordination and daily communication with other department.
  • Perform other duties like concierge service, special guest request, guest room tours etc.
  • Control and release the guest safe-deposit boxes.

Hampton Inn Princeton
Princeton, West Virginia
(2002- 2005)
Front Desk Agent:-

  • Greeted and registered the new guests.
  • Provided information about the services available in the hotel.
  • Advised housekeeping about the rooms vacated and which rooms are ready for cleaning.
  • Kept inventory of rooms for reservation.
  • Handled the telephone calls, took messages, handled guest mails and recorded the guest comments.
  • Answered the inquires of the customers.

EDUCATIONAL QUALIFICAITONS:-

Associate of Science in Culinary Arts,
Mountain State University, West Virginia