Sample Front Desk Supervisor Resume

The front desk supervisor is the person who assists the front office manager in managing the front office operations to achieve the quality service, customer's satisfaction and fulfilling the procedures while achieving the financial goals. This is the sample resume of the front desk supervisor in which the skills and experience of the candidate has been highlighted.

Front Desk Supervisor Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Rockland, Maine
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVE:-

With the experience of more than 10 years in the field of hospitality management I am seeking the challenging job for the position of Front Desk Supervisor.

SKILLS:-

  • Excellent communication and leadership skills.
  • Can handle the complaints of the guest.
  • Can operate the computers by moving the fingers and hands easily.
  • Capable of giving information and answer the question of the people.
  • Ability to read and interpret the documents like operating and maintenance instructions and procedure manual.
  • Ability to speak effectively in front of group of guest and colleagues.

PROFESSIONAL BACKGROUND:-

OLIVER PLAZA HOTEL
(2008- Present)
Rockland, Maine
Front Desk Supervisor:-

  • Manage, oversee and train the first desk personnel.
  • Handle the incident of the guest and see to it that they are processed on time.
  • Act as a link between the Front Desk Manager and General Manager.
  • Meet the Front Desk Manager and General Manager to discuss about the projects and progress.
  • Check the guest in and out of the hotel by assisting the front desk clerks.
  • Give training to the new desk clerks.

LE MERIDIAN
(1998- 2001)
Westbrook, Maine
Front Desk Supervisor:-

  • Helped the Front Desk Manager and Front Office Manager by preparing the weekly schedule and maintaining the records.
  • Checked the AM and PM divergence reports.
  • Communicated with the Engineering department in case of any maintenance request from the guests.
  • Gave directions to the hotel facilities, rooms and local area attractions.
  • Performed all the front desk functions like PBX Operator, Front Desk Clerk and Reservationist.

EDUCATIONAL BACKGROUND:-

Bachelor of Science in Hospitality Management
THE UNIVERSITY OF MAINE