Sample Front Desk Representative Resume

The front desk representative is the member of Front Office Team and is responsible for maintaining and promoting generosity. These representatives possess the qualities like good computer skills, accurate handling of cash and charges and guest service oriented appearance.

Front Desk Representative Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Miami, Florida
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVE:-

An individual with the hotel and motel experience is looking for the job where my skills, abilities and professional experience can be used for fulfilling the requirement of the customers.

SKILLS:-

  • Ability to interact with the people at all levels.
  • Ability to perform multiple task in a fast pace environment.
  • Excellent interpersonal and management skills.
  • Capable of completing the work within the predetermined deadline.
  • Ability to work independently and with the team.
  • Good knowledge of MS Office which include MS Word, MS Excel, MS PowerPoint and MS Outlook.

PROFESSIONAL EXPERIENCE:-

Beach Paradise Hotel
Miami, Florida
(2008- Present)
Front Desk Representative:-

  • Enter the reservation information in the computer.
  • Provide information to the guest about the amenities, service and policies of the hotel.
  • Listen to the guest complaints and solve them.
  • Reply to the requests for assistance.
  • Balance the cash drawer and work shifts.
  • Help the evening hostess with the dinner hour.
  • Provide personal service to the guest.
  • Post charges to the guest accounts and process the guest payments.

Rosen Shingle Creek
Orlando, Florida
(2002- 2005)
Front Desk Office Coordinator:-

  • Assisted in preparation of reports, proposals and numerous correspondences.
  • Ordered lunches and breakfast for the offices.
  • Planned and prioritizes large volume of information.
  • Responsible for answering routine and non-routine questions.
  • Maintained a register of office supplies.
  • Fulfilled the expectations of attendance.

EDUCATIONAL QUALIFICATION:-

Masters of Science in Hospitality Management,
Florida International University, Florida