Sample Front Desk Manager Resume

The front office manager is the person who is responsible for the operations in the Hotel Reception. He looks after the quality of service, operational profitability and guest's satisfaction. This is the resume of the front desk manager where the applicant's experience has been highlighted.

Front Desk Manager Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Lake City, Georgia
Home: (817) 555-4765
Mobile: (817) 555-6754

SKILLS:-

  • Excellent capability, leadership and customer relations skills.
  • Detail oriented with outstanding communication and organizational skills.
  • Capable of speaking fluently with different types of people.
  • Ability to lift up to 50 lbs.
  • Broad knowledge of hotels, its service and facilities.

PROFESSIONAL EXPEREINCE:-

Hotel Sahara Lake City
Lake City, Georgia
(2008- Present)
Front Desk Manager:-

  • See to it that the established procedures are completed according to the policy and procedures.
  • Ensure that the duties of the telephone attendant are completed.
  • Administer and train the desk operators and staff.
  • Help the front desk staff in organizing work.
  • Perform the duties like guest registration, telephone service and check out.
  • Complete all daily necessary reports.
  • Appoint, train and supervise the guest service staff.

Sea Island Hotel
Fort Valley, Georgia
(2002-2005)
Front Desk Manager:-

  • Created guest service department policies and procedures.
  • To maintain the AAA standards applied the policies and procedures.
  • Performed daily programs with the staff.
  • Ensured that the guest service accounting service accounting policies and procedures are followed.
  • Scheduled the staff according to the requirement of financial plan.
  • Ensured that staff is reliable in their job duties.
  • Performed the duties as required by the Management and the business demands.

EDUCATIONAL BACKGROUND:-

B.S. Degree in Food & Nutrition Major & Hotel Administration
Fort Valley State University,
Fort Valley, Georgia