Sample Front Desk Clerk Resume

The front desk clerk is the person who operates and who is responsible for the check in and check out service in the hotels. Answering the telephone calls is the most important duty of the front desk clerk.

Front Desk Clerk Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Bismarck, North Dakota
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVES:-

Extremely talented individual with the experience of more than 6 years in the field of hospitality management is seeking the job of the front desk clerk to gain future experience in this field.

SKILLS:-

  • Excellent communication skills both verbal and written.
  • Ability to perform functions accurately.
  • Capable of providing excellent service to the customer.
  • Ability to take appropriate decision in the emergency situation.
  • Broad knowledge of computer basic arithmetic.
  • Pleasingly communicates with the guest, management and staff member to their understanding.

PROFESSIONAL EXPERIENCE:-

EXPRESSWAY SUITES
Bismarck, North Dakota
(2007- Present)
Front Desk Clerk:-

  • Maintain the optimistic guest relation.
  • Keep cleanliness, hygiene and sanitation of the areas assigned.
  • Handle the complaint of the guest by giving appropriate answers.
  • Review daily task by meeting the supervisors.
  • Interact with the Front Desk Agent to evaluate the business status and follow up items.
  • Confirm reservation of the guest and assess all the noted information.
  • Generate the registration card by registering the information of guest in the computer.
  • Check the registration card information with the guest.

CANDLEWOOD SUITES
Fargo, North Dakota
(2002- 2004)
Front Desk Clerk:-

  • Helped the department in obtaining appropriate information which included the guest information and inventory.
  • Conducted the group check-ins/outs and handled the request of late check outs.
  • Gave the messages, mails and faxes to the guest.
  • Directed the Bell person to guide guest and take their luggage to their rooms.
  • Prepared accounts for each guest checking according to their requirements.
  • Gave full information on the voice mail system to the callers and guests.
  • Printed and distributed the weekly and daily reports as per the request of the guest.

EDUCATIONAL QUALIFICATION:-
Bachelor Degree in Hospitality Management,
Rasmussen College- Fargo, Fargo, North Dakota