Sample Desk Clerk Resume

The desk clerk is the very important person in the eye of the public as they are the first line of customer service for the lodging facilities. They perform the duties for the guest of the hotel and lodging establishment.

Desk Clerk Resume Example

PERSONAL DETAILS:-

Steven Mills
327 Green St
Bismarck, North Dakota
Home: (817) 555-4765
Mobile: (817) 555-6754

OBJECTIVES:-

An experienced individual with the professional appearance and pleasant personality is seeking the job of a desk clerk in the recognized restaurant.

SKILLS:-

  • Excellent interpersonal skills and detail oriented.
  • Capable of working on weekends and holidays.
  • Ability to work on feet for long period of time.
  • Ability to take the decision that will be beneficial to the customers.
  • Ability to work independently and with the team.

PROFESSIONAL EXPERIENCE:-

RADISSONS HOTEL
Bismarck, North Dakota
(2008- Present)
Desk Clerk:-

  • Responsible for check in and check out procedures.
  • Handle cash, give information and assist the guests.
  • Make arrangements for the guest and answer the question raised by them.
  • Collect computer bills and payments.
  • Give room keys, discount cards and brochure to the guest.
  • Prepare various reports for the management on the computer.
  • Assist the guests to their rooms by working with the bell staff.

GRAND FROCKS HOTEL
Grand Frock, North Dakota
(2001-2003)
Front Desk Clerk:-

  • Maintained positive relationship with the guest.
  • Accepted and recorded the wake up call request.
  • Told the Bell Person to guide the guest and take their luggage in their rooms.
  • Send, examined and distributed the guest faxes.
  • Maintained hotel features, room rates, hours of operations, special packages and promotions.
  • Resolved the divergence on the room status report with the housekeeping.

EDUCATIONAL BACKGOUND:-

Hospitality and Tourism Management,
North Dakota State University,North Dakota