Sample Help Desk Resume

Help desk resume example that is provided here is beneficial for job seekers in the field of customer services. By using this sample help desk resume and action words, you can prepare your job fetching resume.

This help desk resume example will help you to understand how to write help desk resume.

Help Desk Resume Example

Personal Details:

Steven Mills
327 Green St
Ithaca, NY 14850
Home: (817) 555-4765
Mobile: (817) 555-6754

Objective:

Looking for a position of help desk or customer service representative which give an opportunity to utilize my skill and experience in the betterment of organization.

Experience:

Help Desk Analyst, 2005 to Present
National Institute of Health, Bethesda, MD.

  • Responsible for processing high volume of new orders for textbooks over the phone for grade, middle, upper and collegiate private and public schools.
  • Performed tasks including processing delivery orders, coordinate with order returns, and provide excellent customer service

Customer Service Representative, 2000 to 2005
Support Tech Precision Corporation, MD

  • Responsible for handling calls related to billing, order status, buyback, textbook.
  • Blind Landing Iwoo Productions Mark Iverson, director Production Manager.
  • Solved customer related concerns.
  • Performed tasks including processing delivery orders, coordinate with order returns, and provide excellent customer service.

Education:

Programmer Analyst Certificate, 2000
CDI College of Business and Technology.

Skills:

  • Experience with Word for Windows, WordPerfect, and WordStar for Windows.
  • Proficient in Access, Excel, Paradox., PowerPoint and CorelDraw and ClarisWorks.
  • Experienced in developing procedure manuals and designed testing equipment.