Sample Call Center Traffic and Scheduling Analyst Resume
Sample call center traffic and scheduling analyst resume gives tips and objectives for the best job. This professional resume with will surly help you in writing the perfect resume and getting the dreamed call center traffic and scheduling analyst job.
Call Center Traffic and Scheduling Analyst Resume Example
Personal Details:
John Harrison
Winding Road, New York
Home: 417 - 6666768
Cell: 417 - 6656879
John-hari@yahoo.com
Career Objective:
Looking for a upper class and challenging position as a Scheduling Analyst for Call Center.
Career Profile:
Excellent organizational and communication skills. Ability of multi-tasking and meet deadlines. Strong verbal, analytical and written skills. Work individually as well as in team.
Experience:
Call Center Traffic and the Scheduling Analyst, 1996 to till date
- Analyze call center volume, which handles 6 million+ calls annually
- Coordinate schedules and staffing of call center with 500+ employees
- Analyze calls, productivity, and patterns to optimize staffing levels
- Monitor various systems for control center, analyze call center trends and recommend appropriate actions in reaction to trend analysis
- Build and update various daily, weekly, and monthly databases
Education:
- Bachelors Degree in Information and Business Systems, ABC University, 1996
- Associate Degree in the Arts, ABC University, 1994
Awards/Achievements:
- Perfect Attendance Award, Top Performer, 2004
- Perfect Attendance Award, Good performance, 2003