Sample Call Center Quality Analyst Resume

Sample call center quality analyst resume covers tips and objectives for getting you best job. This professional resume with the action words will surly help you in writing the perfect resume and getting the desired call center quality analyst job.

Call Center Quality Analyst Resume Example

Personal Details:

John Harrison
Winding Road, New York
Home: 417 - 6666768
Cell: 417 - 6656879
John-hari@yahoo.com

Objective:

Looking for higher position as a team manager, manager of consumer marketing or quality analyst in the call center.

Career summary:

  • Capability to work under the force.
  • Have ability to work in team.
  • Ability of multi-tasking and meet the deadline,
  • Strong analytical skill with powerful written and verbal abilities
  • Work individually or in a team.

Experience:

Quality Analyst, Coxi Communications, 2005 to till date

  • Managed the quality initiative of call center of the third party, recognized standards of the presentation for measuring contacts of the customer.
  • Worked with seller call center teams with other business units for establishing and excellent relation between seller and organization.

Consumer Markets Sales and Service, Houndini Inc, 1997- 2003

  • Provided the leadership in Customer Service center of the union employees and non- union employees, make certain superior services and sales results were met.
  • Installation management of new, inbound sales center, start-up, and operations of intra day.
  • Implement set up IVRU prompts, call routing configuration, wrote IVR scripts, and trained call center employees.
  • Responsible for selection, recruitment, and the training in the inbound sales and customer call center service.

Education:

Degree in Leadership Development, ABC University, 1990
Degree in Project management, ABC University, 1992
Bachelor's Degree in Business Administration, ABC University, 1996